Shipping policy

1. Production & Processing Time

Production and processing time depends on the item:

  • Ready-to-ship pieces: Ship within an estimated 2 business days of payment confirmation.
  • Made-to-order pieces (custom rings, settings, and pieces built to your specifications): Estimated 3–4 weeks production time before shipping.

You will receive a shipping confirmation email with tracking information once your order has shipped. Business days are Monday through Friday, excluding federal holidays.

If you have a specific deadline or event you're purchasing for, please contact us before ordering so we can confirm whether your piece can be completed in time.

2. Shipping Cost & Insurance

  • Free shipping on all orders, with no minimum purchase required.
  • All shipments are fully insured for the full purchase value, from the moment they leave our facility until delivered and signed for.
  • Rush or expedited shipping may be available on ready-to-ship and select made-to-order pieces — contact us before ordering to arrange this.

3. Signature Confirmation

A signature is required upon delivery on all orders. If you're unavailable at the time of delivery, the carrier will leave a notice and attempt redelivery or hold the package at a local facility for pickup.

Lirys Diamonds is not responsible for packages returned to us due to failed delivery attempts caused by an unavailable recipient. Re-shipment fees may apply in these cases.

4. Lost or Stolen Packages

If your order appears to be lost or stolen, contact us right away with your order number and we'll investigate — working directly with the carrier to verify what happened to the shipment.

  • For orders valued over $3,000, a police report is required before we can proceed with a resolution.
  • Once the investigation is complete, you'll have the choice of a full refund or a remake of your item.

5. Address Accuracy

Please ensure your shipping address is complete and accurate before submitting your order. Lirys Diamonds is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer. If you need to correct your address after placing an order, contact us immediately — we'll do our best to update it before the order ships, but changes cannot be guaranteed once processing has begun.

6. Returns

For information on returning or exchanging an item, see our Return & Exchange Policy.

7. Contact Us

For any shipping-related questions, rush requests, or delivery concerns:

This policy was last updated August 2026. The version in effect at the time of purchase governs your transaction.