Refund policy

1. In-Store Purchases
Items purchased in-store may be returned or exchanged within 7 days of purchase. The item must be unused, in its original condition, with all certification and appraisal documents included.

2. Online Purchases
Items purchased online may be returned or exchanged within 14 days of the confirmed delivery date. After 14 days, no refunds or exchanges will be issued.

To initiate a return, you must first contact us to verify your return. Returns sent without prior contact will not be accepted and will be returned to sender.

3. No Restocking Fees
Lirys Diamonds does not charge restocking fees on returns or exchanges — full refund, no deductions, regardless of order value.

4. Return Shipping & Return Address
Lirys Diamonds covers the cost of return shipping on all eligible returns. Once your return is authorized, we'll provide a prepaid shipping label. Contact us at info@lirysdiamonds.com or (813) 896-5664 to have your return approved before sending anything back.

All approved returns should be shipped to:
Lirys Diamonds
8220 Hanley Rd
Tampa, FL 33634

All return shipments must:

  • Have prior authorization from Lirys Diamonds before being sent
  • Be packaged securely to protect the item in transit
  • Be insured for the full purchase value of the item

Lirys Diamonds is not responsible for items lost or damaged due to improper packaging by the customer during the return shipment.

5. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged under any circumstances:

  • Custom-made or custom-modified pieces
  • Engraved items

6. Return Eligibility
To qualify for a return, the item must be:

  • Unused and in its original, unaltered condition, with certification and appraisal documents included
  • Returned within the applicable window (7 days in-store, 14 days online)

Items that have been worn, altered, resized, or damaged after purchase/delivery are not eligible for return.

7. Incorrect Diamond or Metal Specifications
If the diamond specifications (cut, color, clarity, carat) or metal type of your piece differ from what was charged, notify us within 14 days of delivery. We will provide a prepaid return label for verification. If an error is confirmed on our part, we will issue a full refund or replacement with no fees of any kind.

8. Refund Processing
Once your return is received and inspected, we will notify you by email confirming receipt and whether your refund has been approved. If approved, the refund will be applied to your original payment method within 7 business days of our confirmation.

9. Exchanges
Exchanges for a different item are accepted within the applicable return window (7 days in-store, 14 days online). There is no fee for exchanges. We will provide a prepaid return shipping label for all approved exchanges.

10. Contact Us

This policy was last updated August 2026. The version in effect at the time of purchase governs your transaction.