FAQs
Frequently Asked Questions
Diamonds & Certification
Do your diamonds come with certification?
Yes. Every diamond, unless otherwise stated, comes with a certificate from [GIA/IGI], verifying the diamond's cut, color, clarity, and carat weight. Every purchase also includes a complimentary Liry's Diamonds appraisal for insurance purposes.
Are your diamonds conflict-free?
Yes. All Liry's Diamonds are ethically sourced and conflict-free, in compliance with the Kimberley Process.
Do you sell lab-grown diamonds, natural diamonds, or both?
We offer both natural and lab-grown diamonds, so you can choose what matters most to you.
Can I see the diamond before I buy it?
Yes! You're welcome to visit our store in Tampa to view diamonds in person before making a decision, or book a virtual appointment.
Sizing
How do I know my ring size?
Not sure of your size? Download and print our free ring size guide, or visit us in-store for a free, professional sizing.
What if my ring doesn't fit when it arrives?
Your initial sizing is included at no charge. If you need your ring resized after that, a resizing fee applies. Contact us and we'll walk you through the process.
Orders & Appointments
Can I change my order?
Yes. You can request changes to your order at any time up until your piece is completely finished. Once the item has been fully completed, we're no longer able to make changes.
Can I customize a ring design?
Yes! Any ring — or really anything on our site — can be customized to your preferences. Reach out to us to start the process.
Do you offer engraving?
Yes, we offer engraving on select pieces for a personal touch.
Can I bring in my own stone to be set?
Yes, we're happy to set a stone you already own into one of our settings.
What if I need my order rushed for a proposal or event?
We can sometimes accommodate rush requests, at no additional fee. Contact us before ordering to let us know your timeline and we'll confirm if it's possible.
How do I set up an in-store or virtual appointment?
Book an in-store or virtual appointment by texting or emailing us. Walk-ins and appointments are both welcome.
Shipping
How long will it take for my order to ship?
Shipping time depends on the type of order:
- Made-to-order pieces: estimated 3–4 weeks to complete before shipping
- Ready-to-ship pieces: ship within an estimated 2 business days
You'll receive tracking information as soon as your order ships.
Do you offer free shipping?
Yes. Every order ships free, with no minimum purchase required, and all shipments are fully insured.
What if my package is lost or stolen?
Contact our customer service team with your order number and we'll investigate directly with the carrier. For packages valued over $3,000, a police report is required before we can proceed. Once the investigation is complete, you'll have the choice of a full refund or a remake of your item.
Returns & Exchanges
What is your return policy?
Items purchased in-store may be returned or exchanged within 7 days of purchase. Items purchased online may be returned or exchanged within 14 days of delivery. We don't charge restocking fees, and we cover the cost of return shipping on all eligible returns.
What items can't be returned?
Custom-made or custom-modified pieces and engraved items are final sale.
Warranty
Do you offer a warranty?
Yes. Every piece comes with a 1-year warranty from the date of purchase, covering manufacturing defects and normal wear and tear during the first year. We also provide free replacement of fallen-out stones smaller than 10 points (0.10 carats).
Pricing & Financing
Do you offer financing?
Yes. We offer financing through Affirm, Synchrony Financial, and Acima — options for a range of credit situations, in-store and online.
What payment methods do you accept?
We accept all standard payment methods, including major credit and debit cards, in addition to our financing options.
Care
How do I clean and care for my jewelry?
We recommend cleaning your jewelry with mild soap and warm water, using a soft brush to gently remove buildup, and avoiding harsh chemicals, chlorine, and abrasive cleaners. Store pieces separately to prevent scratching, and remove jewelry before swimming, exercising, or applying lotions and perfumes.
What should I do if a stone feels loose?
Stop wearing the piece and contact us right away — a loose stone can fall out and may not be covered if lost afterward. Bring it in or contact us to schedule an inspection or repair.
Visit Us
Do you have a physical store I can visit?
Yes! Visit us at 8220 Hanley Rd, Tampa, FL 33634. Store hours: Monday–Saturday 10am–6pm, Sunday closed.
How can I contact you?
Call or text us at (813) 896-5664, or email info@lirysdiamonds.com.